How do we use uploaded images?
Your images are secure and will be treated confidentially.
We transfer them SSL/TLS-encrypted and use them only to remove the background and then offer you the result for download.
We do not share them with third parties, do not publish them and do nothing else with them.
At the latest about one hour after the upload we delete both the uploaded image and the result image.
Apart from that, we keep usage statistics (without images) and if you contact us e.g. by email, we also receive personal data from you, which we use to reply to you. If we have a customer/supplier relationship, we also use your data for bookkeeping and similar purposes.
If you want to know more, you will find the long version below.
General
The protection of your personal data is very important to us. We process your data exclusively on the basis of legal regulations (GDPR, the Austrian Data Protection Act, the Austrian Telecommunications Act 2003). Below we will inform you about how we process your personal data and the rights and entitlements you have under data protection regulations.
We are always at your disposal for any complaints, questions or suggestions about data protection.
On the one hand, we process data that you disclose to us yourself, and on the other, data that we receive through your use of our website.
If this privacy policy is presented by the data controller in a language other than German, the translation was prepared by an independent specialist translator certified to ISO 17100:2015 and proofread by at least one other specialist translator. If, in the case of dispute, a court insists on a German-language contract text, then only the original German-language contract text shall be valid; under no circumstances shall a retranslation of the translated version be used.
We process personal data that you provide to us as follows:
2.1 Data processing in the context of contacting us:
If you contact us (e.g. by e-mail or telephone), your data is processed to carry out pre-contractual measures or to fulfill the contract for processing or dealing with your inquiry.
2.2 General data processing in the context of the business relationship:
Your data is processed to fulfill a contractual relationship or has a legal basis in the context of a business relationship (or for processing that relationship). Your data is processed to deal with business transactions formally and to process the sale of services.
The transmission of the relevant data in each individual case has a legal basis or fulfills a contractual relationship. In addition, transmission is carried out to the following categories of recipients: Banks, legal representatives, accountants, auditors and tax advisers, courts, competent administrative authorities, contract and business partners, insurance companies
2.3 Data processing for direct marketing purposes:
Your data is processed on the basis of your consent or of a legitimate interest in initiating a business transaction concerning our own offer of delivery or service. The legitimate interest results from our interest in sending you messages, informing you about news from our company, offers and events and promoting our own range of services.
Transmission of the relevant data in each individual case is based on your consent.
We process personal data that we receive through your use of our website as follows:
3.1 Server logs:
No personal data is required for the use of our website. However, our web server still collects the data that your Internet browser communicates to us (including the IP address of the requesting computer, together with the date, time, the request, which file is requested (name and URL), the amount of data transferred to you, a message as to whether the request was successful, identification data of the browser and operating system used, and the website from which the access was made (should the access take place via a link).
The legal basis for processing is based on our legitimate interest in ensuring system security, managing the website technically and optimizing the service quality.
These data will be forwarded to the authorities should a hacking attack occur. No other transmission to third parties takes place. The server logs are stored for a maximum of 3 months.
3.2 Cookies:
We use cookies to make your visit to our website attractive and to allow the use of certain features. Cookies are small text files that the website saves on your computer in order to recognize it (permanent cookies). These may contain information about your use of the website. The information contained in the cookies is used to store the individual selections made by you (e.g. the items you place in a shopping cart) so that they can be retrieved if you leave the page and return to it later. We also use cookies to create non-personalized statistics. Cookies are automatically accepted by most web browsers. You can prevent this by changing the settings in your browser. You can remove cookies stored on your computer at any time by deleting the temporary internet files. Data processing is based on your consent.
We use the providers listed below to process data about your use of our website in order to adapt it to your interests in the best possible way.
Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow analysis of your use of the website. The information generated by the cookie about your use of the website is usually transmitted to a Google server in the USA and stored there. We use IP anonymization, so your IP address will first be truncated by Google within Member States of the European Union or in other states that are signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and truncated there. Google will use this information on our behalf to evaluate your use of this website, to compile reports on website activity for us, and to provide us with other services related to website activity and internet usage. The IP address provided by Google Analytics within the framework of Google Analytics will not be combined with any other Google data. You can prevent the storage of cookies by a corresponding setting in your browser software; please note, however, that in this case you may not be able to use all functions of the websites in full. You can also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your anonymized IP address) and processing of that data by Google by following the link below (http://tools.google.com/dlpage/gaoptout?hl=de) and downloading and installing the browser plugin provided.
Google Analytics uses the following cookies: _ga (storage period of two years), _gid (storage period of one day), _gat (storage period of one minute).
Further information:
You have the right to information about the stored data according to Art. 15 GDPR, to rectification of inaccurate data according to Art. 16 GDPR, to deletion of data according to Art. 17 GDPR, to restriction of data processing according to Art. 18 GDPR, to data portability according to Art. 20 GDPR and to objection to unreasonable data processing according to Art. 21 GDPR.
If processing takes place on the basis of a declaration of consent, you have the option to withdraw it at any time without affecting the lawfulness of the processing on the basis of that consent up to the time of withdrawal.
You have the right to lodge a complaint with the supervisory authorities - in Austria, the Data Protection Authority is responsible. Its address is:
We require the data that we ask you to provide to perform our services within the contractual relationship, to provide information that you have requested from us and to send our newsletters and other information. If you do not provide the data we collect, we will not be able to perform our services.
No automated decision-making, including profiling, is carried out. If we process your personal data for a purpose other than the one for which we collected this information, we will inform you of this fact and of that other purpose.
PERSONAL DATA AND INFORMATION WE COLLECT ABOUT YOU
We collect the following Personal data and information from you:
Contact Information such as name and email address. Preferences Information you provide such as product or content interests, or communication or marketing preferences. Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our app you visited. Fitness or Health information such as your weight, height, active energy. Device and Usage Information that may include data specific to your mobile device (e.g., make, model, operating system, advertising identifier and similar information); information about your use of features, functions, or notifications on the device; and signal strength relating to Wi-Fi or Bluetooth functionality, temperature, battery level, and similar technical data. Demographic information such as age and gender. Information about your mobile device such as your mobile device id (similar to a website IP address), device type, and mobile service carrier. We may collect this Personal data and information even if you are not logged in to the application.
You will also have an option to permit us to import and export the App data from third-party services such as Apple HealthKit, among others. Such information may include: weight, gender, height, heartbeat rate, number of steps/distance travelled, and other information about your health.
We do not use the information obtained via the HealthKit framework for advertising or similar purposes. We do not disclose any information obtained via HealthKit to third parties without expressed permission from the users. We do not sell information obtained via HealthKit to advertising platforms, data brokers or information resellers. Permitting us to access third party information can help you to maximize your App experience, and we will handle any such third-party information in full accordance with this Privacy Policy.
If the information covered by this Section is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, we may use it for any business purpose. To the extent information covered by this Section is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection laws, it is referred to in this Privacy Policy as “Personal Data”. We use pseudonymization for particular types of Personal Data. Please bear in mind that provisions of Section 3 do not apply to pseudonymized Personal Data.
YOUR CONSENT FOR PROCESSING OF YOUR PERSONAL DATA. By installing the App and creating a profile in the App, (or by explicitly accepting this Privacy Policy and explicitly consenting to the processing of your Personal Data) you explicitly consent that:
WE MAY STORE AND PROCESS YOUR PERSONAL DATA YOU PROVIDE THROUGH THE USAGE OF THE APP AND THROUGH THE ACCOUNT CREATION PROCESS SOLELY FOR THE PURPOSE OF PROVIDING SERVICES TO YOU, TO IMPROVE OUR SERVICE FEATURES AND OTHER PURPOSES INDICATED IN SECTION 2 OF THIS PRIVACY POLICY. SUCH SERVICES MAY INCLUDE SENDING YOU INFORMATION AND REMINDERS THROUGH THE APP OR TO THE EMAIL ADDRESS YOU PROVIDED TO US. PERSONAL DATA YOU PROVIDE TO US THROUGH THE USE OF THE APP INCLUDES PERSONAL DATA YOU ENTER INTO THE APP, SUCH AS YOUR ACCOUNT DATA (E.G. YOUR NAME AND EMAIL ADDRESS), AND YOUR HEALTH DATA (E.G. BODY MEASUREMENTS, PHYSICAL ACTIVITY AND OTHERS). DEPENDING ON THE DATA YOU PROVIDE, IT MAY ALSO CONTAIN INFORMATION ABOUT YOUR GENERAL HEALTH (E.G. WEIGHT, AND OTHERS). WE WILL NOT TRANSMIT ANY OF YOUR HEALTH DATA TO THIRD PARTIES UNLESS WE HAVE ASKED FOR YOUR EXPLICIT CONSENT. YOU CAN ALWAYS WITHDRAW YOUR CONSENT TO PROCESSING OF YOUR PERSONAL DATA AND (OR) ITS TRANSMISSION TO THIRD PARTIES BY CONTACTING US AT SUPPORT@VERV.COM.
HOW WE USE YOUR PERSONAL DATA AND INFORMATION
We may use your information, including your Personal Data, and by accepting this Privacy Policy you provide us with your explicit consent, for the following purposes:
to analyze, operate, maintain and improve the App and marketing activities, to add new features and services to the App; to assess your needs to determine suitable products or services; to send product updates or warranty information; to respond to your comments, questions and requests and provide customer service; to send you push notifications, both internal and external. IF YOU DO NOT WANT TO RECEIVE THESE NOTIFICATIONS, YOU CAN MANAGE YOUR PREFERENCE EITHER THROUGH YOUR DEVICE OR APP SETTINGS DEPENDING ON YOUR DEVICE TYPE. YOU CAN ALSO CONTACT US AT support@verv.com to send you marketing communications; to improve our App and marketing efforts, to conduct research and analysis, including for scientific and academic research purposes; for any other purposes disclosed to you at the time we collect Personal Data or any other purposes indicated in this Privacy Policy. Choice/Opt-Out. You may opt-out of receiving our newsletter or marketing emails from us by following the instructions on how to unsubscribe included in each newsletter or marketing email, or you can contact us at support@verv.com.
Social Networks. We enable you to create a profile, and share information such as messages, photos, and videos with others within your network. We cannot control the actions of others with whom you may choose to share your pages and information. Also, we cannot guarantee that the content you post on our App will not be viewed by others outside your network.
Any information (including Personal Data) you share in any online community area or online discussion is by design open to the public and is not private, unless provided differently in the App settings. You should think carefully before posting any Personal Data in any public forum. What you post can be seen, disclosed to, or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post Personal Data in our community areas and would like it removed, you can send us an email as listed below to request that we remove it. In some cases, we may not be able to remove your Personal Data, e.g. for technical reasons.
YOUR RIGHTS
Modification, correction, and erasure. You are able to modify, correct, erase and update your Personal Data in the App account settings or, if that is impossible, by writing to us at support@verv.com.
Opt-out. If you do not want any of your Personal Data to be processed by us or any third parties, you may opt out at any time by contacting us at support@verv.com. For other options for third party tracking limitation please also refer to Section 4 of this Privacy Policy.
Access. You have a right to access your Personal Data you insert into the App and ask us about what kind of Personal Data we have about you. You can do this by using the app settings or by writing to support@verv.com.
EU residents. Individuals residing in the countries of the European Union have certain statutory rights in relation to their personal data introduced by the General Data Protection Regulation (the “GDPR”). Subject to any exemptions provided by law, you may have the right to request access to Personal data (including in a structured and portable form), as well as to seek to update, delete or correct Personal data:
Rectification of Personal Data and Restriction of Processing. You are responsible for ensuring the accuracy of your Personal Data that you submit to the App. Inaccurate information will affect your experience when using the App Web Sites and tools and our ability to contact you as described in this Privacy Policy. If you believe that your Personal Data is inaccurate, you have right to contact us and ask us to correct such Personal Data by contacting us at support@verv.com. You shall also have the right to request restriction of processing of your Personal Data, if you contest the accuracy of the Personal Data, and we need some time to verify its accuracy. Access to your Personal Data and Data Portability. The App gives you the ability to access and update Personal Data within the App and your account settings. You shall be entitled to request information about whether we have any Personal Data about you, to access your Personal data (including in a structured and portable form) by using your app settings or by simply writing to us at support@verv.com. Erasure of your Personal Data. If you believe that your Personal Data is no longer necessary in relation to the purposes for which it was collected or otherwise processed, or in cases where you have withdrawn your consent or object to the processing of your Personal Data, or in cases where the processing of your Personal Data does not otherwise comply with the GDPR, you have right to contact us and ask us to erase such Personal Data as described above. You can simply write to us at support@verv.com. Please be aware that erasing some Personal Data inserted by you may affect your ability to use the App and its features. Erasure of some Personal Data may also take some time due to technical reasons. Right to object processing of your Personal Data. You can object to processing your Personal Data and stop us from processing your Personal data by simply writing to us at support@verv.com. Please be aware that erasing some Personal Data inserted by you may affect your ability to use the App and its features. Notification requirements. We commit to notify you within a reasonable period of time and your data protection authority within the timeframe specified in applicable law (72 hours) about any personal data breaches in the App. Data Protection Authorities. Subject to GDPR requirements, you also have the right to (i) restrict our use of Personal Data and (ii) lodge a complaint with your local data protection authority about any of our activities that you deem are not compliant with GDPR. Please keep in mind that in case of a vague access, erasure, objection request or any other request in exercise of the mentioned rights we may engage the individual in a dialogue so as to better understand the motivation for the request and to locate responsive information. In case this is impossible, we reserve the right to refuse granting your request.
Following the provisions of GDPR we might also require you to prove your identity (for example, by requesting an ID or any other reasonable proof of identity) in order for you to invoke the mentioned rights, specifically if you exercise them in respect to special categories of Personal Data like data about health. This is made to ensure that no rights of third parties are violated by your request, and the rights described in this section are exercised by an actual Personal Data subject or an authorized person.
SHARING YOUR PERSONAL DATA AND INFORMATION
Sharing with third parties. We will share your Personal Data and information with third parties only in the ways that are described in this Privacy Policy.
We may disclose your Personal Data:
as required by law, such as to comply with a subpoena, or similar legal process. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. to any other third party with your prior explicit consent to do so. We share the information we collect with third-party business partners who commit to comply with applicable laws concerning their usage of your Personal Data (for example, GDPR for the EU residents). Our third-party business partners may share your Personal Data with their own third-party business partners, granted they have appropriate data protection safeguards in place, and use the information either for themselves or on behalf of their own business partners to:
operate and improve their services; provide you with advertisements and information for products and services in this app or on other apps or websites based on variables such as your location, and assess your level of engagement with them; carry out other purposes that are disclosed to you and to which you consent. Depending on a service you use, we may share some of your Personal Data and information with third-party business partners who perform analytical and other tasks for us (in some jurisdictions such parties may qualify for being a ‘processor’ under applicable laws). These are the third-party services with whom, among others, we may share some of your Personal Data and information:
Appsflyer. Appsflyer is a mobile marketing platform. We may share certain non-identifiable information about you and some Personal Data (but never any data related to health without your explicit consent) in order to carry out marketing activities and provide you with better and more targeted service. We share the following data with Appsflyer: your IDFA or Android advertising ID, IP address, your user sessions, device information (model, location, OS version, CPU, screen size, etc.), application information (version, build number, etc.), information on launching, updating, installing the App. Once data is collected, it is not merged with any other data for personal identification purposes. You may choose at any time that such data shall no longer be collected in the future. If so, please simply use the opt-out option of Appsflyer. MoPub. Mopub is a subsidiary of Twitter, Inc. and a monetization platform. We may share non-identifiable information about you and some Personal Data (but never any data related to health without your explicit consent) in order to carry out marketing and adds activities. Learn more about MoPub opt-out information here. Facebook. We use Facebook as our advertising partner to display advertising in our App or to manage our advertising on other sites. We are using the following Facebook services: Ads manager, Lookalike audience, Campaign Planner, Creative Hub, Business Manager, Page Posts, Ads Reporting, Monetization Manager, Pixels, Audience Insights.We use Facebook’s Software Development Kit (SDK) within our apps in order to link various Facebook services with our apps. For example, this enables users to share content from our apps within their Facebook timeline. Further information about the Facebook SDK within iOS can be found here; for Android here.We may share certain non-identifiable information about you and some Personal Data (but never any data related to health without your explicit consent) for the purposes described above, including to carry out marketing activities and provide you with better and more targeted service. We share the following data with Facebook: your IDFA or Android advertising ID, your user sessions, device information (model, location, OS version, CPU, screen size, etc.), application information (version, build number, etc.), information on launching, updating, installing the App and attribution source. Learn more about Facebook ads here. Facebook may use data we provide for its own advertising purposes in accordance with the Facebook Data Policy. Crashlytics. Crashlytics, a Google business division, provides us crash reporting solution that we use in order to track when the App crashes or works improperly on your device. Crashlytics may collect certain device identifiers in order to understand on what devices and under which circumstances the App does not work or crashes. We share the following data with Crashlytics: your application information (version, build number, etc.), device information (model, location, country, OS version, installation date, time zone, carrier, etc.), data on crushes (frequency, number, etc.), and your user session. We never share with Crashlytics data related to health without your explicit consent. Diagnostic information is subject to the Crashlytics Privacy Policy which is available here. Zendesk. We use Zendesk as an intermediary for user support services. Zendesk may collect some of your Personal data (like contact information) in order to connect us with you. We never share with Zendesk data related to health without your explicit consent. See more about Zendesk and its Privacy Policy. Firebase. Firebase is an analytics product from Google, Inc. that allows us to track crashes of the App, monitor events in the App, provide us stats regarding the use of the App. To track and analyze behavior of our App’s users (in particular, how they react to changes of the App structure, text or any other component), we also use Firebase Remote Config. Firebase Remote Config is an A/B testing and configuration service provided by Google, which also enables us to tailor the content that our App’s users see (for example, it allows us to show different onboarding screens to different users). Firebase may collect certain device identifiers in order to understand on what devices and under which circumstances particular incidents and events happen. We share the following data with Firebase: your IDFA or Android advertising ID, data on installing the App, your actions in the App (for example, tapping particular buttons like whether to receive notifications or not), including actions with additional parameters, opening particular screens, starting and cancelling a trial period, starting and cancelling subscription, passing the onboarding screen, completing registration, different technical events (for example, whether you have read a manual or not). We never share with Firebase data related to health without your explcicit consent. Read about Privacy and Security in Firebase here. RockMyRun. We partner with RockMyRun, a music provider to integrate music services into the App. At the App start, we initialize RockMyRun’s SDK to check if it works properly. We also transmit data about your music preferences to be able to create best-matching popular music lists for your motivation. Read more info here. Amplitude. We use Amplitude for analytics purposes as described herein above. Amplitude provides us with different analytics tools that enable us to research and analyze Your use of the Service. In order to receive those services from Amplitude, we share such data as: • locale, referral source, plan type (“user related information”); • Platform, device ID, idfa, device type, device family, country, city, region, carrier, OS, language, IP Address (“technical information”); • Your interaction with the App (i.e. taps on the particular screens); • If you do not want any of your Personal Data to be processed by Amplitude, you may opt out at any time by contacting us at support@verv.com. Our third-party partners are either EU-based or certified under EU-US Privacy Shield Framework that ensures that European data protection requirements are met. We commit to execute formal data processing agreements with any of our partners to ensure your privacy rights are observed. The privacy policy of these services can be found on their respective websites. Be informed that some third-party service providers may have their servers located in the United States.
You can use your device settings in iOS or Android in order to stop sharing your IDFA or Android advertising ID with any third parties. In any case, unless otherwise is provided by this Section, sharing of your IDFA or Android advertising ID does not result in any advertising that might be shown to you by the above services. The use of these identifiers is strictly limited to the purposes indicated in this Section of the Privacy Policy.
BY USING THE APP, YOU CONSENT THAT WE MAY USE COOKIES AND THIRD-PARTY SERVICES AND COLLECT YOUR USAGE (INCLUDING FOR PROCESSING BY THIRD-PARTY SERVICE PROVIDERS) AND SOME PERSONAL DATA UNDER A UNIQUE IDENTIFIER, FOR THE PURPOSES OF TRACKING, ANALYSIS, AND IMPROVEMENT OF THE APP. BY USING OUR SERVICE, YOU EXPLICITLY CONSENT TO THE USE AND PROCESSING OF YOUR DATA COLLECTED AS DESCRIBED ABOVE.
Aggregated Information. We may also share aggregated, anonymized or de-identified information, which cannot reasonably be used to identify you. For example, we may share, including, without limitation, in articles, blog posts and scientific publications, general age demographic information and aggregate statistics about certain activities or symptoms from data collected to help identify patterns across users.
DATA SECURITY
Security of your Personal Data is important to us. When you provide your Personal data that is considered to be sensitive or falls under “categories of special data” under applicable laws to us, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it.
Among others, we utilize the following security measures to protect your Personal Data:
Pseudonymization and tokenization of certain categories of your Personal Data; Protection of data integrity; Encryption of your Personal Data in transit and in rest; Systematic vulnerability scanning and penetration testing; Organizational and legal measures. For example, our employees have different levels of access to your Personal Data, and only those in charge of data management get access to your Personal Data and only for limited purposes required for the operation of the App. We impose strict liability on our employees for any disclosures, unauthorized accesses, alterations, destructions, misuses of your Personal Data. Conducting periodical data protection impact assessments in order to ensure that the App fully adheres to the principles of ‘privacy by design’, ‘privacy by default’ and other internationally accepted data protection principles. We also commit to undertake privacy audit in case of Company’s merger or takeover. Bear in mind that no method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our App, you can contact us at support@verv.com.
RETENTION AND STORAGE OF YOUR PERSONAL DATA
We will retain your Personal Data for as long as the application is installed on your mobile device or as needed to provide you service. If you remove the application from your phone or (and) deactivate your subscription, we will remove all your Personal Data within 12 months and use copies of your Personal Data only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your Personal data for the indicated period of time in order for you to be able to restore all your information and settings, if you like to return to the App. If you wish to cancel your account or request that we no longer use your information to provide you services, or wish to delete all your information and Personal Data permanently, contact us at support@verv.com.
In some cases, after we may anonymize you Personal Data in such a way that it will never identify you, actually or potentially. We may use such anonymized data for various purposes like training our AI built into the App.
We use our own servers (contentv0.verv.com and api.verv.com servers) located in the European Union (Germany) to transfer, process, and store your Personal Data.
CHILDREN’S PRIVACY
General age limitation. We are committed to protecting the privacy of children. The App is not intended for children and we do not intentionally collect information about children under 16 years old. The App does not collect Personal Data from any person the Company actually knows is under the age of 16. If you are aware of anyone under 16 using the App, please contact us at support@verv.com and we will take required steps to delete such information and (or) delete their account.
DATA PROTECTION OFFICER
To communicate with our Data Protection Officer, please email at dpo@verv.com.
CONTACTING US
General contact details. If you have any questions or concerns about your privacy, any provisions of this Privacy Policy or any of your rights, you may contact us at:
Supplementary information
We provide our services in cooperation with third parties. The categories of persons receiving personal data can be found under point 2.2 of our Privacy Policy.
Activities
Who can see the start time of my activity?
Non-followers will not see your activity start time. However, your start time will be displayed to followers unless you’ve hidden it on specific activities.
Can I hide my activity details from other athletes?
You can hide the following details from your activities when they appear in other athletes’ feeds or when others view your activity details by locating the “Hidden Details” section while editing an activity:
- Heart rate
- Pace or speed
- Power
- Calories
- Start Time
Please note that hidden details from the activity page may still be visible to other athletes elsewhere in the product. Additionally, other athletes may be able to deduce details that have been explicitly hidden using information that remains visible.
Why aren’t my old activities updating when I change the default privacy setting?
Your default “Activities” privacy control, located here, will ensure that all future uploads reflect your selected preference, whether it’s “Everyone,” “Followers,” or “Only You.” This setting does not retroactively change the privacy control on past activities. As always, you can adjust the privacy control on any individual activity by following the directions in this article. You can bulk update the privacy settings on old activities using the instructions outlined here.
My activity is showing that it’s only visible to me, how can I change the setting so everyone can see it?
Please refer to the instructions in this article on how to adjust an individual activity’s privacy setting.
Can I set a different default privacy setting for a particular activity type? (e.g., running, cycling, etc.)
It is not currently possible to set different default privacy settings for individual activity types. You do, however, have the option to set a single default privacy setting so that your new activities automatically upload with this selection. Keep in mind you can always change this setting on individual activities if you'd like to set it to something other than your default. You can read more about activity privacy settings here.
Can I adjust my privacy settings so only certain followers can see my activities?
At this time your activity privacy controls allow you to restrict access to your activity details page to “Everyone,” “Followers,” or just “You.” It is not possible to give certain followers access to your activities while restricting access for other followers. If you’d like to block an athlete, please see this article.
How can I control who I am grouped to and who can see the grouping?
App athletes will automatically be grouped to your activity if you were near each other for 50% of the activity—both non-followers and followers may be grouped to your activity. You can read about how activity groupings work here.
If you prefer that only followers or those that you follow can see you were part of a group, adjust your Group Activities privacy control to "Followers." If you prefer that your activities are not grouped with other athletes at all, adjust your Group Activity privacy control to “No One.” You can read more about those privacy controls here. If you would like to leave a grouped activity, you can do so by following the instructions in this article.
How do I make my activity description private?
At this time, it is not possible to make your activity description private while your activity details remain public. Instead, you can use “private notes” to document details about an activity that you want to only be visible to you. Prior to saving an activity or while editing an activity, look for the “private notes” section under “Details.”
Why are my activities saving with a privacy level of “Only You” even though my default is “Followers” or “Everyone”?
There is a limited circumstance that can result in App saving your activities with the most private setting (Only You) when our server is unable to read your default privacy setting. When that happens, we default to private to protect our members. Our team is working to improve this experience. In the meantime, you can adjust the individual activity’s privacy controls by following the instructions here.
Why can’t I see myself or my friends on the “I’m following” leaderboard?
With the exception of the "My Results" filter, our leaderboard filters are applied to the “All Time” leaderboard, which only displays segment times from activities set to "Everyone.” You will not be able to see your times on filtered leaderboards (today, this month, followers, age, etc) if your activities are set to "Followers" or "Only You.”
Why isn’t my address locating me properly when I edit map visibility?
If you are unable to successfully locate and save your address in your account’s Map Visibility settings, we recommend trying the following troubleshooting steps:
- App uses a different service to look up your address depending on the platform you are using. If you have previously tried to save an address using the App mobile app, we recommend trying again using the App website. Alternatively, if you previously used the App website, please try saving the address again using the App app.
- Obtain the GPS coordinates for the address and try entering the coordinates in place of an address. We encourage trying this action using both the App website and the App mobile app.
- If your location is unable to be located using an address or GPS coordinates, it will be necessary to use one of the other Map Visibility settings available:
- Hide the start and endpoints of activities no matter where they happen
- Hide your activity maps from others completely
In addition to the default Map Visibility settings on your App account, you can adjust the Map Visibility settings on individual activities after they have been uploaded to your account. To learn more, please see this article.
How do I know what privacy settings to use so that my activities are accessible by a 3rd party application, website, or program?
When you authorize your account with a 3rd party application, you can choose what App data the application will be able to access, and what data they can send to, or modify, in your App account. The requested permissions are chosen by the 3rd party application and will be displayed in the authentication prompt as seen below.
You can deselect some of the permissions, but they may be required for the 3rd party app’s full functionality. As always, we encourage athletes to confirm they are comfortable sharing their data with a 3rd party.
Can I hide the map?
Yes, the map can be hidden using the activity’s Map Visibility settings. Navigate to the activity in question on the App website or the App mobile app, tap on the ellipsis button (...), and select Edit Map Visibility. Enabling the “Hide Entire Map” toggle will cause the entire map to be hidden. With this setting enabled, you will continue to see the map when you view your activity, however, other athletes will not see a map displayed on the activity.
If you would like the maps on your activities to be hidden by default each time you upload a new activity, navigate to your Privacy Controls settings page on the App website or open the Settings screen in the App mobile app and navigate to Privacy Controls > Map Visibility.
If you would like to hide the map on an activity completely so that not even you can view the map, you can tag the activity as an indoor activity on the App website. Navigate to the activity in question and click the pencil button located on the left side of the page to open the Edit Activity screen. Find the indoor tag option under “Tags” and select the option to enable it. Upon saving the change, the map will be hidden on the activity.
Non-App members cannot see my activity details when I share the link
If your profile's privacy setting is set to "Followers" or the activity uses the "Followers" privacy setting, logged-out users will not be able to view the activity. To share your activities with users who are not on App, you can use the share function from the mobile app to generate an image of your route with a stat overlay. Alternatively, you can adjust your profile's privacy setting to "Everyone"; however, this will affect other aspects of your experience. To read more on your profile's privacy settings, please see this article.
Why is the Flybys feature not appearing on my activity?
App’s Flyby feature is available on your activities when both of the following conditions are true:
- Your activity's privacy control is set to “Everyone.” Please note that the individual activity's privacy control is different from the default activity privacy control found in your account settings. More information can be found here: Activity Privacy Controls
- Your account's Flyby privacy control is set to “Everyone.” This setting is found on your Privacy Controls settings page on the App website or via Settings → Privacy Controls in the App mobile app.
If either of the two settings described above is not set to “Everyone,” you will not see the Flyby feature displayed on your activity.
Additionally, an activity whose map has been entirely hidden by its Map Visibility settings will not be eligible for Flyby. Learn more about editing your activity's or account's Map Visibility settings here: Edit Map Visibility.
Profile
How do I adjust my profile so athletes have to request to follow me/so I approve followers?
In order to approve followers, adjust your profile’s privacy setting from “Everyone” to “Followers.” You can deny requests if you do not want other athletes to follow your profile, but to completely disable receiving friend requests you will need to delete your account. Learn more here.
How do I adjust my settings so that no one can see my profile?
There isn't a way to have an entirely hidden profile page. Even if your profile's privacy controls are set to "Followers," there will always be a public version with limited details available to others. If you'd like to limit the details non-followers see, please adjust your Profile Page privacy control to "Followers." To prevent your account from appearing in App athlete searches, you will need to delete your account. Learn more here.
Is the weight I enter on my settings page public?
Your weight is not explicitly listed anywhere on App. Do keep in mind that we have segment filters that display results by weight range so depending on your activities’ privacy settings, this may be somewhere your name will appear within a class of weights. Additionally, other athletes may be able to deduce weight using information visible elsewhere in the product.
Photos
How do I remove my profile or photos from Google search results?
Adjusting your Profile Page setting to "Followers" will prevent Google from seeing your App profile and indexing photos attached to your activities the next time Google crawls App. To enable this setting, you can go to your Privacy Controls settings page on the website or Settings > Privacy Controls on the App mobile app. We cannot control how Google has indexed your athlete page prior to adjusting this setting, but you can request the removal of content by following their outlined process here.
How do I hide the pictures attached to my activities?
If your profile's privacy control is set to "Followers," your photos will be hidden from non-followers on activity pages and your profile. Keep in mind that in this case, your followers will still be able to see photos on your profile as well as on activities with their privacy controls set to "Everyone" or "Followers." If you upload photos to activities with their privacy controls set to "Only you," those photos will be hidden from all users on your profile and activities.
Can other athletes see the location of my pictures on my activity map?
Geotagged photos will only be displayed on an activity map if they are not located on or nearby a hidden portion of the activity. Geotagged photos that are located near a hidden portion of the activity will not be displayed on the activity map for the activity owner or any other athletes on App.